Delivery & Returns

Collect in store

We offer a free collect in store service, so that you can pay for and reserve your items, until you are able to collect from our store in Dudley, West Midlands.  Please select this option at the checkout and be sure to bring in your order number and either photo ID or your payment card on collection.
 

For directions to our shop, visit the  contact us page.


Delivery


We are happy to offer delivery within the UK, Europe and the Rest of the World.  
For all orders placed we aim to despatch within one working day.  If there is a delay to you order for any reason, we will contact you to ensure you still wish to proceed.

Delivery charges will appear at checkout.  We have standard rates for each delivery zone, but with certain items (usually over 2kg) we may add additional delivery charges at the checkout.

Our delivery zones at checkout are defined as follows:


UK
England, Scotland, Wales and Northern Ireland.
Standard delivery options available:

Standard Delivery (1-2 days) - £4.49
Signed For Delivery (1-2 days) - £6.49
Next Day Delivery - £12.49 

Note: additional charges may be applicable at the checkout for heavy or large items.

Europe
Our standard delivery option for Europe is:

Royal Mail Tracked & Signed (3-7 days) - £14.99
Note: where tracked and signed is not available, we will use tracked or signed or standard international delivery.  Please contact us to confirm postage option for your country.additional charges may be applicable at the checkout for heavy or large items.


See countries listed below:
Albania Denmark (EU) Kyrgyzstan Russia
Andorra Estonia (EU) Latvia (EU) San Marino
Armenia Faroe Islands Liechtenstein Serbia
Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
Azores (EU) Georgia Macedonia Spain (EU)
Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
Belarus Gibraltar (EU) Malta (EU) Switzerland
Belgium (EU) Greece (EU) Moldova Tajikistan
Bosnia Herzegovina Greenland Monaco (EU) Turkey
Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
Canary Islands Iceland Netherlands (EU) Ukraine
Corsica (EU) Irish Republic (EU) Norway Uzbekistan
Croatia (EU) Italy (EU) Poland (EU) Vatican City State
Cyprus (EU) Kazakhstan Portugal (EU)  
Czech Republic (EU) Kosovo Romania (EU)  
 

World Zone 1
Our standard delivery option for World Zone 1 is:
Royal Mail Tracked & Signed (5-10 days) - £19.99

Note: where tracked and signed is not available, we will use tracked or signed or standard international delivery.  Please contact us to confirm postage option for your country.additional charges may be applicable at the checkout for heavy or large items.

Countries include are listed here:
North America, South America, Africa, the Middle East, the Far East and South East Asia (any other country not named in the UK, Europe or World Zone 2).


World Zone 2
Our standard delivery option for World Zone 2 is:
Royal Mail Tracked & Signed (5-10 days) - £24.99

Note: where tracked and signed is not available, we will use tracked or signed or standard international delivery.  Please contact us to confirm postage option for your country. Additional charges may be applicable at the checkout for heavy or large items.

See countries listed below:
Australia Belau British Indian Ocean Territory Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
Fiji French Polynesia French South Antarctic Territory Keeling
Kiribati Macao Nauru Island New Caledonia
New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
Norwegian Antarctic Territory Papua New Guinea People's Democratic Republic of Laos Pitcairn Island
Republic of Singapore Solomon Islands Tahiti Tokelau Islands
Tonga Tuvalu US Samoa Western Samoa

Customs / Import Duties

Please note that for deliveries outside of the UK, there may be additional tax, customs or import duties levied to you by your government once your parcel reaches your country. We do not have any control over these charges and unfortunately cannot predict what they may be, so you may wish to contact your relevant authorities before placing your order to clarify if this will be the case. We regret that we cannot accept responsibility or reimburse any such duties, tax or customs charges. If they are not paid and the parcel is then returned to us, we may be charged for the return of your package; this return delivery charge will be deducted from any refund value or will need to be paid for before any re-shipment can be arranged.

 

Returns

Standard returns policy

With the exception of personalised and bespoke items*, all other items can be returned for an exchange or refund within 10 days of receipt of the item.

All items must be returned in their original condition, complete with all packaging, labels, tags and seals.  Items must be unworn and free of smoke or fragrance.  We regret that any item that is returned but does not adhere to these conditions will not be accepted and will be returned to you at your cost.

For exchanges, please contact us with your exchange request and we will endeavour to assist you.  We will reserve any item for an exchange whilst awaiting the return of your original items.

For refunds, we will refund the card that you paid on, within 10 days of the return.

Return postage costs are not included in our returns policy and will be your responsibility, with the exception of faulty goods.


*For personalised items, please ensure instructions on your order are clear and correct.  Bespoke items are defined as special orders where the item is not directly available for sale on our website and/or where sizes or other alterations have been made to the item as advertised.  Please take care to ensure measurements sent are correct and do not hestitate to contact us with questions before ordering.

Faulty items

We take quality control seriously and check all products before sending out.  However, if you believe you have received a faulty or defective item then please contact us as soon as possible.  We will assess your item once returned and if the item is confirmed as faulty we will refund all costs (including return postage) within 10 days.

Returns process

Returns can be made in store or by post.
For in store returns, please return items within 10 days of receipt of the item to our shop (see contact us page for directions).

For returns via post:

Please contact us to arrange return of the item and include a copy of your invoice, your name and address and your order number in the package.
We regret that we are unable to accept responsibility for items lost, damaged or delayed in their return transit to us, so we strongly recommend that you return items to us using a postal service that is fully insured and/or tracked.  We regret that we cannot refund return postage costs, unless the return is the result of our error or the items were faulty.

Please send to:
Josephines Baby Boutique,
Unit 17 Trident Centre
High Street
Dudley
DY1 1QJ.