Delivery & Returns
Collect in store
We are happy to offer delivery within the UK.
For all orders placed we aim to despatch within one working day. If there is a delay to you order for any reason, we will contact you to ensure you still wish to proceed.
Delivery charges will appear at checkout. We have standard rates for each delivery zone, but with certain items (usually over 2kg) we may add additional delivery charges at the checkout.
Our delivery zones at checkout are defined as follows:
England, Scotland, Wales and Northern Ireland.
Standard delivery options available:
Signed For Delivery (3-5 days) - £3.90
Next Day Delivery - £11.00
Note: additional charges may be applicable at the checkout for heavy or large items.
Standard returns policy
Faulty itemsWe take quality control seriously and check all products before sending out. However, if you believe you have received a faulty or defective item then please contact us as soon as possible. We will assess your item once returned and if the item is confirmed as faulty we will refund all costs (including return postage) within 10 days.
Returns processReturns can be made in store or by post.
For in store returns, please return items within 10 days of receipt of the item to our shop (see contact us page for directions).
For returns via post:
Please contact us to arrange return of the item and include a copy of your invoice, your name and address and your order number in the package.
We regret that we are unable to accept responsibility for items lost, damaged or delayed in their return transit to us, so we strongly recommend that you return items to us using a postal service that is fully insured and/or tracked. We regret that we cannot refund return postage costs, unless the return is the result of our error or the items were faulty.
Please send to:
Josephines Baby Boutique,
Unit 17 Trident Centre