Delivery & Returns

Collect in store

We offer a free collect in store service, so that you can pay for and reserve your items, until you are able to collect from our store in Dudley, West Midlands.  Please select this option at the checkout and be sure to bring in your order number and either photo ID or your payment card on collection.
 

For directions to our shop, visit the  contact us page.


Delivery


We are happy to offer delivery within the UK.  

For all orders placed we aim to despatch within 3-5 working days.  If there is a delay to you order for any reason, we will contact you to ensure you still wish to proceed.

Delivery charges will appear at checkout.  We have standard rates for each delivery zone, but with certain items (usually over 2kg) we may add additional delivery charges at the checkout.

Our delivery zones at checkout are defined as follows:


UK
England, Scotland, Wales and Northern Ireland.
Standard delivery options available:

Second Class Signed For Delivery (3-5 days) - £3.90
First Class Signed For Delivery (1-3 days) - £4.45
Next Day Delivery - £11.00
Direct Delivery - £8.20 (you will receive notification of delivery times seperately)
Zone 2 - £15.00 (per box up to 20kg)
Zone 3 - £35.00 (per box up to 20kg)

Note: additional charges may be applicable at the checkout for heavy or large items.



Returns

We are happy to refund or exchange any items purchased via www.josephinesbabyboutique.com that is returned within 14 days of purchase (excluding delivery charges).

In all cases a returned product must be in its original state, with all tags attached, unused and in original packaging. Proof of purchase is required (for online orders you can use your order confirmation email or dispatch email).

If any item are returned that were part of a multi-buy promotion then all items must be returned in their original state, with all tags attached, unused and in original packaging.

Items purchased in our store or from our website can be returned to store at:

Josephines Baby Boutique, Unit 17, Trident Centre, High Street, Dudley, West Midlands, DY1 1QJ.

All returned goods must be accompanied by a note of your details and order number.

Please note any postage incurred by returning the item(s) to us will not be refunded. If you need advice before you return an item please ring us on 01384 243537.

Should you require a large unwanted item to be collected this can be arranged by calling 01384 243537.

When returning items, you should take extra care to ensure the correct insurance is applied, and that a signature is obtained on delivery. We cannot be held responsible for items that are not delivered and you will need to deal directly with your chosen courier.

All refunds for items returned will be credited to the original payment card and/or PayPal account.

Items should be sent in their original packaging, marked as “returned goods” to:

Josephines Baby Boutique, Unit 17, Trident Centre, High Street, Dudley, West Midlands, DY1 1QJ.

Please include the returns slip (which can be downloaded at the bottom of this page in the parcel

Please note: Failure to mark the parcel as “returned goods” and or to include the returns slip may lead to a delay in your refund being processed.

All items purchased from Josephines Baby Boutique either in store or online come with a manufacturers warranty.

If an item you have purchased from Josephines Baby Boutique develops a fault as a result of the manufacturing process within 30 days of purchase we will refund or replace the item for you.

After 30 days of purchase items are covered under a manufacturer’s warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of the manufacturer’s warranty please get in touch or consult the product instruction manual. If you require assistance email: Josephinesbb@outlook.com or call us on 01384 243537.

To be able to assist you we may ask you to provide us with images or a short video of the fault. From time to time we may request we collect the items from you, in this instance all costs will be covered by ourselves. Items will need to be packaged for travel.

The manufacturer’s warranty only covers against manufacturing faults and does not cover the following:

Normal wear and tear
Misuse such as, but not limited to, improper storage and product care
Maintenance and use other than that indicated in the user guide
Failure to follow the instructions in the user guide
Abuse, neglect, carelessness or accident
Modification or alteration of the product
Air transportation or freight damage
Damage to tyres such as holes, punctures or rips
Mounting or installation of third party products such as buggy boards that are not recommended by the manufacturer

Please note, that while this list is inclusive, it is not exhaustive.

The products which are sold www.josephinesbabyboutique.com have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom.

We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom, unless delivery is within the EEA and common EEA Consumer Protection and Safety rules apply.

The majority of products will be covered for a period of 6 months from delivery, from defects in materials and workmanship.

For all pushchairs warranties please see Pushchair Guarantee.

We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card or PayPal account.

This only applies if the instructions governing the use of the products have been followed.

We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.

Made to Customer Specifications Items.

Please ensure you thoroughly check the item descriptions for details of any returns. Where an item is detailed as ‘made to customer specifications’ this is not a stock item and is being made solely for your order.

As such, we are unable to process refunds on these items and strongly advise that you take extra care when taking measurements.


 

 

Return Slip

Please include the completed form with your parcel, the address to send to is marked at the bottom of the form, which is to be separated and used as an address label.

Name

Email Address

Order Number

Item & Description

Quantity

Reason Code

Comments

Reason Codes

A

Changed my Mind

E

Incorrect Size/Item (Please detail in comments above)

B

Item is Faulty (Please detail fault in comments above)

F

Damaged (Please detail fault in comments above)

C

Arrived Late (Please detail in comments above)

G

Unsatisfactory Quality (Please detail in comments above)

D

Missing Parts

H

Other (Please detail in comments above)

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Returns Department
Josephines Baby Boutique
Unit 17, Trident Centre
High Street
Dudley
DY1 1QJ